To check Dor’s accuracy, you’ll need another set of visitor counts to compare it to, ideally over a period of several hours or a whole day. The only way to do this is to manually count people coming through an entrance and compare that data to Dor. This is the first step we recommend taking when data seems off in Dor.
When counting manually, your point person will need to be free of distractions (such as needing to be on register) so they don’t miss any counts. Be sure to count every single person walking through the door, since this is how Dor counts foot traffic and you’ll want the counts to correspond. Keep in mind that visitors “just popping in for a second” are counted by Dor, as are delivery personnel and your own team members walking in.
After a manual count period, it’s likely that you’ll confirm that Dor’s counts have been accurate. However, in the event that counts still seem off, you can pursue the following troubleshooting steps depending on your issue.