What is the hub?
The hub is what enables the sensor to communicate with Dor's servers and populate your dashboard with foot traffic data. Every hour, your sensor(s) will check in to the hub with the latest foot traffic data, which the hub will then send to Dor's servers over a secure cellular connection.
With the hub disconnected, the sensor cannot send foot traffic information to your dashboard.
Here are a few easy steps to get back up and running if you've been alerted your hub is disconnected.
First step: Ensure your hub is plugged in
Make sure the hub is plugged into the wall. Once plugged in, the hub's LED will start to flash orange, orange/red, green, and solid green. This is completely normal. You'll know you're all set when the hub LED is solid green. That means it is powered on and connected to the network, awaiting data from the sensor. There's nothing more you need to do.
Ensure the hub is receiving power
If you've plugged your hub in but are not seeing the LED indicator activate, double check the source of the power. The hub's power cable has an LED status light on the wall plug that lights up green when it is receiving power.
If the status light is not lit, move the hub to another outlet.
If the status light is green but your hub LED is not turning on, please ensure the connection to the hub is secure. If the issue still persists, please contact customer support.
If the power cord LED is green and the hub LED does not turn solid green after a few minutes, move to the section below.
Note the LED status light on the hub
Note: The above is the hub going through its normal initial boot up upon plugging in. The status will change from solid orange through several colors and end on solid green.
The hub's LED indicates the status of the hub. Please reference the guide below to understand the status of your hub and what action, if any, to take.
The hub is operating normally. You're all set!
The hub is sending data and is operating normally.
The hub does not have sufficient cellular strength. Please move the hub to a different location like near a window for better cellular reception.
The hub is trying to to acquire a cellular signal. If the hub stays in this state and never progresses to green, try moving it closer to a window for better cellular reception.
The hub is booting up and should change to green shortly.
The hub has encountered a hardware communication issue. Try unplugging the hub, waiting 30 seconds, and plugging it back in. The hub should boot up normally. If the issue persists, please contact customer support.
The hub has encountered a hardware issue and needs to be replaced. Please contact customer support to receive a replacement immediately.
If you have any questions, please feel free to reach out to customer support. We're happy to help!