Please ensure that your sensor is installed correctly on your door. If the sensor is incorrectly installed, you may not be capturing all foot traffic through an entrance.
Here’s what to check:
The sensor needs to be flush with the edge of the doorframe in order to see both inside and outside of the entrance. Please ensure the sensor is on the edge of the doorframe with nothing obstructing it, and move if needed. Check your installation here.
Next, ensure you've installed the sensor in the recommended configuration based on your door type. Typically, we recommend side-mounting about 5 feet up from the ground on single doors, and top-mounting in the center of the doorframe on a double door.
If you've ensured your installation is correct and you're still receiving low counts, please contact email@example.com for further assistance.
If you've recently reconnected your base station, please allow time for data to upload.