Reconnecting your base station
What is the base station?
The base station (formerly called the hub) enables the sensor to communicate with our servers and populate Dor with foot traffic data.
Every hour, your sensor(s) will check in to the base station with the latest foot traffic data, which the base station will then send to our servers over a secure cellular connection. If your base station is not connected to the network, the sensor cannot send foot traffic information to Dor.
Here are a few easy steps to get back up and running if you've been alerted that your base station is disconnected.
Ensure your base station is plugged in
Make sure the base station is plugged into the wall. Once plugged in, the base station's LED light will start to flash in this order:
- Orange and red
You'll know you're all set when the light is solid green. That means it is powered on and connected to the network, waiting for data from the sensor. There's nothing more you need to do.
Ensure the base station is receiving power
If you've plugged your base station in, but the LED is not lighting up, double check the source of the power. The base station's power cable has an LED status light on the wall plug that lights up green when it is receiving power.
If the status light on the plug is not lit, move the base station to another outlet.
If the status light on the plug is green, but your base station’s LED is not lighting up, please ensure that the power cord is plugged in to the base station. If the issue still persists, please contact customer support.
If the status light is green and the base station LED does not turn solid green after a few minutes, move to the section below.
Base station status guide
The base station's LED indicates the status of the base station. Please reference the guide below to understand the status of your base station and what action, if any, to take.
Above you can see the base station going through its normal initial boot-up upon plugging in. The status will change from solid orange through several colors and end on solid green.
Green: The base station is operating normally.
Blinking Green: The hub is sending data and is operating normally.
Orange and Red Alternate Blinking: The base station does not have a sufficiently strong cellular connection. Please move the base station to a different location, like near a window, for better cellular reception.
Orange Blinking: The base station is trying to to acquire a cellular signal. If the base station stays in this state and never progresses to green, try moving it closer to a window for better cellular reception.
Orange: The base station is booting up and should change to green shortly.
Red: The base station will need to be placed in recovery mode to download the latest firmware. Please contact us for assistance.